Question 1

How to Set Up Channels in SiteGiant MultiChat

Accepted Answer

1. Introduction
2. Set Up Channels in SiteGiant MultiChat

1. Introduction

After installing the SiteGiant MultiChat app on your desktop, you will have to add your sales channels to MultiChat to access the chat from multiple marketplace stores on one platform.

2. Set Up Channels in SiteGiant MultiChat

Step 1: Search for the SiteGiant MultiChat app on your desktop > double-click to open the app

Step 2: Fill in your SiteGiant account email and password > Sign In

Step 3: Click on the Settings button > select Store Management to add a channel

Step 4: Click on Add a New Channel

Step 5: Insert your store name, and select the platform and country accordingly > click on Save

📌Note: For Facebook and WhatsApp platforms, please select Global as Country

Step 6:

Question 2

How To Connect Sales Channels

Accepted Answer

1. Introduction
2. Connect Sales Channels

1. Introduction

Sales Channels represent the different platforms where you sell your products. You can connect your marketplace sales channels to SiteGiant to automate, simplify, and speed up your marketplace order fulfillment, products, and inventory management.

2. Connect Sales Channels

Method 1: Through Sitegiant Dashboard Menu

Step 1: Click [+] Channels on the dashboard menu

Step 2: Click on the Sales Channel that you wish to connect with

Method 2: Through Settings

Step 1: Go to Settings > Sales Channels

Step 2: Click on the Sales Channel that you wish to connect with

Click to learn about how to connect with each sales channel:

Shopee Malaysia

Lazada Malaysia

[Unicart Store](https://support.sit

Question 3

How to Assign Staff to Manage MultiChat

Accepted Answer

1. Introduction
2. Assign Staff

1. Introduction

After installing the SiteGiant MultiChat app on your desktop, you can assign staff to manage the chat from multiple marketplace stores.

2. Assign Staff

Step 1: Search for the SiteGiant MultiChat app on your desktop > double-click to open the app

Step 2: Click on the Settings button > select Staff Management to add staff

Step 3: Click on Add New Staff‘

Step 4: Fill in the details of the staff account > you can assign a specified channel for the staff access > Save

That’s it and happy messaging!

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Question 5

How To Add Paypal Payment Gateway

Accepted Answer

1. Introduction
2. Set Up PayPal Payment Gateway
3. Checkout Via PayPal (From Customer Perspective)
4. Check Order Payment Status

1. Introduction

PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. Paypal is available in more than 200 countries/regions and supports 25 currencies. If you are selling your product internationally, Paypal allows you to send and receive payments easily over borders and language barriers.

📌Note: Make sure you have signed up for an account with PayPal. If you do not have an account yet, may proceed to sign up here

2. Set Up PayPal Payment Gateway

Step 1: Go to Settings > Payments

Step 2: Click on + Add Payment Method > choose Paypal > Add Payment Method

Step 3: Fill in the Display Name and the Registered Email of your PayPal account > you can add notes in the Description for custom

Question 6

How to Install SiteGiant MultiChat

Accepted Answer

1. Introduction
2. Install SiteGiant MultiChat

1. Introduction

Providing excellent customer service and a fast response rate in the marketplaces can be challenging especially with multiple marketplace stores. With SiteGiant MultiChat, you can now manage the chat from multiple marketplace stores in one single platform.

2. Install SiteGiant MultiChat

Step 1: Go to Customer Service from the dashboard menu > click on MultiChat

Step 2: Insert your Store Name > click Submit

Step 3: Click on Download Application to install the SiteGiant MultiChat app on your computer

Step 4: The application will start downloading once you click on it

Step 5: Click on the downloaded application > a notification will pop up as follows, click on More Info

![](https://storage.crisp.chat/users/helpdesk/website/4aa363cde

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