Articles on: Settings

How To Connect Sales Channels

1. Introduction

Sales Channels represent the different platforms where you sell your products. You can connect your marketplace sales channels to SiteGiant to automate, simplify, and speed up your marketplace order fulfillment, products, and inventory management.

For SiteGiant webstore, 1 SiteGiant account supports 1 webstore only. If you want to add another SiteGiant webstore, you need to subscribe to another SiteGiant account, then integrate it with your main account.

If you only need to add more sales channel slots, make sure your account has enough available channel quota. You may remove an inactive store or purchase an add-on sales channel quota.

If you want to add more marketplace stores and have reached your current maximum store quota, go to Settings > My Account (SiteGiant Wallet) > Purchase Quota. Then add the required channel quota there.

You can also check the cost for adding a sales channel from Settings > My Account (SiteGiant Wallet).

2. Connect Sales Channels

Step 1: Click [+] Channels on the dashboard menu

Step 2: Click on the Sales Channel that you wish to connect with

Method 2: Through Settings

Step 1: Go to Settings > Sales Channels

Step 2: Click on the Sales Channel that you wish to connect with

If you are changing to a different store, you can remove the old channel and add the new channel again. After connecting the new sales channel, perform Inventory Linking for the product listing.

Shopify

Before integrating Shopify with SiteGiant, make sure there is at least 1 product created in Shopify.

For full API data access, it is recommended to use at least the Shopify Grow plan. To confirm which Shopify plan includes full API access, contact Shopify support directly.

During the integration setup, make sure to select all permission scopes when granting access. If the "Request Access" button is not visible on the Shopify authorization page, you can skip that step and continue.

If the connection attempt completes but nothing happens (the page stays on the sales channel setup screen), try the following:

Log out of SiteGiant.
Update your browser to the latest version.
Clear your browser cache (at least the last 7 days).
Retry adding the Shopify sales channel.

After connecting Shopify, if products created in Shopify do not appear in SiteGiant or in Inventory Linking, go to Settings > Sales Channel > Authorized Channel > Shopify > ... > Sync Back Product.

New products created in Shopify need to be synced back to SiteGiant before they can appear for inventory linking.

Copying listings to Shopify: Shopee listings cannot be copied directly to Shopify. Instead, copy from Shopee to SiteGiant Webstore first, then copy from Webstore to Shopify (Webstore acts as an intermediate step). You can use the Bulk Copy Listing feature for this.

Selling out-of-stock items on Shopify: If you enable "Continue selling when out of stock" in Shopify, SiteGiant will still process incoming orders. Stock in SiteGiant will go negative, and you can track the stock movement under Inventory > [Item] > Stock Movement to know how much stock needs to be replenished.

Split orders: SiteGiant only supports split orders for Lazada, Shopee, and TikTok. For Shopify orders, split the order directly in the Shopify seller center.

After connecting WooCommerce, if you want to bring WooCommerce products into SiteGiant, go to Settings > Sales Channel > Authorized Channel > WooCommerce > ... > Sync Back Product.

Then go to Inventory > Inventory Linking and select Channel Store: Global: WooCommerce. Search for the product, make sure the correct iSKU is set in the Draft Listing field, then click Confirm > Review Draft Listing > Confirm and Save Listing.

If the product has more than 50 variants, create the product directly in WooCommerce first, then perform Sync Back Product and complete the inventory linking in SiteGiant.

If sync keeps failing, reauthorize the WooCommerce sales channel and run Sync Back Product again.