Articles on: Customer Service

How to Install SiteGiant MultiChat

1. Introduction

2. Install SiteGiant MultiChat


1. Introduction



Providing excellent customer service and a fast response rate in the marketplaces can be challenging especially with multiple marketplace stores. With SiteGiant MultiChat, you can now manage the chat from multiple marketplace stores in one single platform.


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2. Install SiteGiant MultiChat


Step 1: Go to Customer Service from the dashboard menu > click on MultiChat



Step 2: Insert your Store Name > click Submit



Step 3: Click on Download Application to install the SiteGiant MultiChat app on your computer



Step 4: The application will start downloading once you click on it



Step 5: Click on the downloaded application > a notification will pop up as follows, click on More Info



Step 6: Select Run Anyway



Step 7: On SiteGiant MultiChat Setup Wizard, click Next to proceed



Step 8: Select the destination folder to install the files > click Next



Step 9: Click on Install to start installing the application



Step 10: After the installation is completed, click on Finish



You have successfully installed SiteGiant MultiChat app on your computer!


3. Additional Notes


  • You can also refer to the MultiChat documentation here: https://chat.sitegiant.co/documentation/home
  • For mobile, search for SiteGiant Multichat in the Google Play Store.
  • The MultiChat login ID is the same as your SiteGiant login ID.
  • Staff can only log in after the store owner or account admin has assigned MultiChat access to that login.
  • If you see invalid email or password when logging in, first confirm you are using the same login credentials as your SiteGiant ERP account and make sure your MultiChat access has been assigned.
  • Only the main account can access certain MultiChat functions.
  • After activating MultiChat, continue with channel setup before you start using it.
  • You can then create staff login access for MultiChat if needed.


4. If You Cannot Log In to SiteGiant MultiChat


If you cannot log in to the MultiChat app, check the following:


  1. Make sure you are using the same login ID and password as your SiteGiant ERP account.
  2. If you are logging in as staff, ask the store owner or account admin to assign your MultiChat access first.
  3. If needed, verify whether the feature is accessible under the main account.
  4. If the desktop app is not loading properly, try uninstalling and reinstalling the app.
  5. Clear the MultiChat cache:
  6. Logout and exit the SiteGiant MultiChat app.
  7. Search %appdata% on your Windows PC.
  8. Delete the SiteGiant MultiChat folder.
  9. Remove the SiteGiant MultiChat folder from all available folders.
  10. Log in to MultiChat again.



  1. How to Set Up Channels in SiteGiant MultiChat


  1. Click on your name at the top right of MultiChat.
  2. Go to Store Setting.
  3. Enable the Auto Login feature.
  4. Monitor the account again after enabling it.


If the issue still persists, uninstall the MultiChat app from your PC, delete the MultiChat folder/cache from your computer, then reinstall the latest version again.



  1. How to Set Up Channels in SiteGiant MultiChat
  2. How to Assign Staff to Manage MultiChat


Tagged: multichat


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Updated on: 11/05/2026

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