How to Set Up Channels in SiteGiant MultiChat

1. Introduction
2. Set Up Channels in SiteGiant MultiChat

1. Introduction

After installing the SiteGiant MultiChat app on your desktop, you will have to add your sales channels to MultiChat to access the chat from multiple marketplace stores on one platform.

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2. Set Up Channels in SiteGiant MultiChat

Step 1: Search for the SiteGiant MultiChat app on your desktop > double-click to open the app



Step 2: Fill in your SiteGiant account email and password > Sign In



Step 3: Click on the Settings button > select Store Management to add a channel



Step 4: Click on Add a New Channel



Step 5: Insert your store name, and select the platform and country accordingly > click on Save



📌Note: For Facebook and WhatsApp platforms, please select Global as Country

Step 6: Your channel will be listed below and you may head back to the main page by clicking on the SiteGiant logo



Step 7: On the main page, select the channel that you have created > login to your account Seller Center to start viewing chat messages



Step 8: Once you have set up and logged in to your account, you’ll be able to view and reply to the messages all through here



That’s all. If you wish to add more channels, you may repeat the same steps again.

Related Articles:

How to Install SiteGiant MultiChat
How to Assign Staff to Manage MultiChat

Tagged: multichat

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Updated on: 19/10/2022