Why does my order count differ from the system count?

A discrepancy between the displayed order count and the actual number of selectable orders is most commonly caused by combined orders. When two or more orders are merged into a combined order, the system counts them as a single order for processing purposes. For example, if you have 17 orders but 2 are combined, only 16 items will appear when you select orders to arrange or print — because the combined pair counts as 1.

If the count mismatch is not related to combined orders, it may be due to the date filter. Orders older than 7 days will not appear under the default view — use Custom Date to search for them. In some cases, a specific order may fail to sync to the Order Processing page; if you suspect a missing order, note the order ID and contact the support team for a manual sync check.

Order count delay (caching)

The order count is cached for performance purposes, so there may be a slight delay before it updates. The count typically refreshes within 30 seconds to 2 minutes. However, the order list always displays the latest orders in real time — any newly synced orders will be reflected immediately. If the order list is empty, the count will update shortly after the cache refreshes and there is no need for concern.

Updated on: 25/06/2026