What should I do if my orders are not syncing correctly?

If your orders are not syncing correctly, first check whether the order is already available in another status or filter view.

Check order filters and status

• Refresh the page and search using the marketplace order ID.
• Change the date filter to Last 7 days if the order was created earlier.
• Check whether the order has been moved to Shipped.
• Navigate to Orders > All Orders > Order Processing > Pending (tab in the left panel) to check for unprocessed orders.

If the order is delayed

May directly check with Support Team for further clarification.

If the order still does not appear

If the order is still missing after checking the filters and status, the order may need to be synced again.

• For some cases, support can help resync or sync back the missing orders.
• To request a manual sync, provide the store name, channel (e.g. Lazada, Shopee), and the date range of the missing orders to the support team. Only the support team is able to perform a manual sync.
• For WooCommerce orders, changing the order status to Processing and doing a resync may still require another manual resync if the order does not appear.

Important notes

• If an order was processed from the marketplace side, the system can sync the updated order status back afterward.
• Some order return statuses may not sync back into the system.
• If missing orders are synced back later, any newly found orders will be created with the next available order number (e.g. if latest order is #442, new orders will be #443 and onward).
• Syncing back missing orders can also update inventory. For example, if current inventory is 1 and a missing synced order has quantity 2, the stock can become -1. Existing orders already in the system are not affected.
• Missing sync issues are often related to expired API authorization on the marketplace channel. If your channel token has expired, reauthorize it first before requesting a sync.

If the issue continues, prepare the order ID, order date, store name, channel name (e.g. Lazada, Shopee), and screenshots from the seller center for further checking.

Updated on: 24/06/2026