What should I do if my orders are not syncing correctly?

If your orders are not syncing correctly, first check whether the order is already available in another status or filter view.

Check order filters and status

• Refresh the page and search using the marketplace order ID.
• Change the date filter to Last 7 days if the order was created earlier.
• If you want to check only today's orders, select Today in the order date filter.
• Check whether the order has been moved to another tab such as To Print, Printed, or Shipped.

If the order is delayed

The order may need to be synced again. May report to Support Team.

If the order still does not appear

If the order is still missing after checking the filters and status:

• Check the channel token expired date and reauthorize the channel if needed.
• For Lazada, reauthorizing the store may be required after API changes so the token information can be updated correctly.
• The order may need to be resynced or manually synced back.
• For WooCommerce orders, changing the order status to Processing and doing a resync may still require another manual resync if the order does not appear.

Important notes

If the order is still missing after checking the filters and status, the order may need to be synced again.

• For some cases, support can help resync or sync back the missing orders.
• After reauthorizing a sales channel, the order may still need to be manually pulled again.
• For WooCommerce orders, changing the order status to Processing and doing a resync may still require another manual resync if the order does not appear.

Important notes

• If an order was processed from the marketplace side, the system can sync the updated order status back afterward.
• Some order return statuses may not sync back into the system.
• If missing orders are synced back later, any newly found orders will be created with the next available order number.
• Syncing back missing orders can also update inventory. For example, if current inventory is 1 and a missing synced order has quantity 2, the stock can become -1.

If the issue continues, prepare the order ID, order date, time from seller center, screenshots from the order details, and the affected store name for further checking.

Updated on: 11/05/2026