What should I do if my order does not show in SiteGiant?

If your new orders are not showing in SiteGiant, first check whether you are viewing the correct order date range on the Order Processing page. Search by the marketplace order ID and change the date filter if needed.

For older orders, use the filter button to insert the correct order date. For example, if the order was created on an earlier date, it may only appear after you filter to that date range. Cancelled orders can be reprinted from the Cancelled section after filtering the correct order date.

If the order is still missing, check whether your sales channel token expiry date has expired. If it is expired, reauthorize the channel and allow some time for the order to sync back.

If the order still does not appear after reauthorization, the missing order may need to be repulled or resynced. Prepare the marketplace order ID number together with the order create date and time for checking.

If your monthly order quota has been reached, the affected orders will be locked and blurry, and you will not be able to process the order in SiteGiant. In this case, you need to purchase add on quota from Settings > My Account (SiteGiant Wallet) > Purchase More Orders or contact sales consultant for plan upgrade consultation.

Updated on: 11/05/2026

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