What should I do if I encounter an error while uploading a product?

Overview


If you encounter an error while uploading a product, first check the exact error message shown in the listing or error tab. The required action depends on the error returned by the marketplace.


Common product upload errors and how to fix them


1. Invalid or expired channel token

If the error indicates that the access token is invalid, expired, or the channel has been unauthorized, reauthorize the sales channel first.


Examples:

  • The specified access token is invalid or expired
  • Shopee store expired / unauthorized
  • Failed to validate online product count limit from api. Please try again.


What to do:

  1. Go to Settings > Sales Channel.
  2. Select the affected store.
  3. Reauthorize the channel token.
  4. After reauthorization, try uploading or updating the product again.


For Lazada, make sure the authorized time is updated to today and the token expiry is 6 months later after reauthorization.


2. Required specification or variation field is missing

Some upload errors happen because a compulsory specification or variation field is not filled correctly.


Examples:

  • skuId is a mandatory field and must be filled in.
  • The SKU Variation Option is Not Exist
  • Variation name needs to be set as color family
  • BIZ_CHECK_MEASURE_PROP_UNIT_IS_EMPTY: The unit of measure property volume cannot be empty!
  • BIZ_CHECK_PROP_REQUIRED ... This sales property is required


What to do:

  • Check the product specifications and variation fields.
  • Fill in the compulsory specification values.
  • Use the correct variation name required by the marketplace, such as color family when needed.
  • If the error is related to unit of measure or volume on Lazada, turn on Advance view and fill in the UNIT measurement.
  • If Lazada shows a required sales property error, add the required variation or property based on the category requirement in Lazada Seller Center settings.


For Lazada skuId errors, update or edit the product from the Lazada platform first, then return to SiteGiant and perform Sync Back Product.

If the sync remains stuck at syncing, click Sync Clear and try Sync Back Product again.


If you are adding a new variation to an existing Lazada product and the update shows an error, add the new variation in Lazada Seller Center first, then sync the product back to SiteGiant.

If a product was changed from having variants to no variants, this structure change also needs to be updated in the marketplace first before syncing back.


3. Product category does not support variants

If the selected category does not allow variants or multiple options, the upload will fail.


What to do:

  • Change the product category to one that supports variants, or
  • Remove the extra variant options.


4. Product is under campaign and cannot be edited

Products that are participating in a campaign may not be editable during the campaign period.


Example:

  • THD_IC_ERR_F_IC_ABILITY_PG_003: This product is under campaign participation and cannot be edited during campaign period.


What to do:

  • End the campaign first, or
  • Wait until the campaign ends before updating the product.


5. Variant images are incomplete

If one SKU image is uploaded, all variant SKU images may be required.


Example:

  • THD_IC_ERR_FC_IC_SKU_IMAGE_001: If you upload a sku picture, then all sku must be uploaded


What to do:

  • Upload images for all variant SKUs.


6. Images in description are not allowed

Some Shopee stores are not allowed to upload product descriptions with images.


Example:

  • Parameter is not match the constraints: You are not in the whitelist to add images in description, can only upload plain text


What to do:

  • Contact Shopee customer service to request Description Image Whitelisting, or
  • Remove images from the product description before uploading by turning off the description-with-image option.


7. Product is not supported on the designated sales platform

  • Check the product in the marketplace seller center.
  • Resolve the product status there first, then try syncing or uploading again.


8. Marketplace product is missing or not found

Some upload or update errors happen because the product does not exist in the marketplace seller center, or the seller center product setup does not match the listing setup in SiteGiant.


Examples:

  • Failed to get product quantity on marketplace
  • one product is listed as a single product and another is listed as a variant product using the same linked inventory


What to do:

  • Check whether the affected product is still available in the marketplace seller center.
  • If the product is missing there, create or restore it in the marketplace first.
  • If you are using the same inventory for multiple marketplace listings, make sure the seller center product structure is correct before updating inventory.


9. Product moved to Error tab or stuck in queue

If products are stuck in queue for a long time or moved to the error tab, retry the sync after checking the error message.


For TikTok, products may be moved to the Error tab due to busy API traffic. May reach out to support to help you move the product to Error tab.


8. Product moved to Error tab or stuck in queue

If products are stuck in queue for a long time or moved to the error tab, retry the sync after checking the error message.


For TikTok, products may be moved to the Error tab due to busy API traffic. May reach out to support to help you move the product to Error tab.


What to do:

  • Check the product under the Error tab.
  • Hover over the error message to see the exact reason.
  • Fix the issue based on the message, then sync again later.


9. Duplicate SKU or duplicate product URL

When creating products in webstore, duplicate SKU or duplicate product name may trigger errors.

  • Make sure the product SKU is unique.
  • If the product URL is duplicated because the product name is the same, update it under Edit SEO Content.


Extra checks

  • If the error is shown in the error tab, hover your mouse over the error to view the full message.
  • If you updated the product directly in the marketplace seller center, always perform Sync Back Product in SiteGiant after that.
  • If the upload still fails after fixing the issue, retry the upload after the sync is completed.


Summary

The fastest way to resolve a product upload error is to identify the exact marketplace error message first, then fix the related token, category, specification, campaign, image, or description issue before uploading again.

Summary

The fastest way to resolve a product upload error is to identify the exact marketplace error message first, then fix the related token, category, specification, campaign, image, or description issue before uploading again.

Updated on: 11/05/2026

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