What should I do if a page is loading forever?

If a page keeps loading, first try these basic checks:

• Refresh the page.
• Update your browser to the latest version.
• Clear your browser cache. In Chrome, open More > Delete browsing data, choose a time range to All time, select the data to remove, then click Delete data. Alternatively, press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the clear browsing data window directly.
• After clearing cache, reload the page with Ctrl + Shift + R or Ctrl + F5.
• Try a different browser or an incognito window.

If the page still loads forever after these steps, you may request for Support Team in the livechat.

Additional tips for specific scenarios:

• Webstore changes not reflected after updating settings: Click the Clear Cache button in SiteGiant to immediately push the latest changes to your webstore frontend.
• Loading issues on one browser but not another: The issue may be browser-specific. Try updating the affected browser or switching to a different one.

Updated on: 25/06/2026