Subscription Expiry

You will notice a red color reminder at the top of your SiteGiant ERP system, with this message:

Your subscription is expired/expiring, please contact our sales team to continue. There will be a Check Details button.

If you are seeing this, click the Check Details button to know which subscription with us that is expiring/expired, whereby it can be,

example: Add-on store / channels, add-on app, premium app, ERP package, OMO, warehouse or any other subscription.

If you also wish to know which Add-on store/ channels that is expiring/expired, you may check at Setting > Sales channels > Authorized channel > the channel stated example: Subscription until 26 August 2026 is the channel that you purchase as Add-on store and the expiry date match the date displayed.

Additional Info:

If you wish to renew the ERP plan, store owner can just go to Setting > My Account (SiteGiant Wallet) > Renew Plan. (for Malaysia only)

For other subsciption renewal, you may drop your Name and Contact Number in the livechat, our Support Team will provide it to our Renewal Team to contact you on the matter.

Updated on: 24/08/2026