How to renew your subscription plan

Overview

Subscription renewal is done manually. Your account will not be auto-deducted from your credit card.

Renew your subscription

For Malaysia, Singapore, and Taiwan:

Log in to the client area:
Malaysia: https://billing.sitegiant.my/index.php?rp=/login
Singapore: https://www.sitegiant.sg/clients/clientarea.php
Taiwan: https://sitegiant.tw/clients/clientarea.php

Philippines and Thailand will need to contact the respective sales consultant.

Important notes

• If your plan has expired, you can still renew it by using the renewal invoice or renewal link send to your Registered email.
• If you have renewed but your account still shows as expired or you still cannot access the system, prepare your payment receipt or transaction receipt for Support Team to check.
• If needed, the billing team may check and update your payment status after verification.
• The renewal invoice can only be issued one month before the expiry date. If your plan expires in more than a month, you may contact the Billing Team from one month before the expiry date onwards to request the renewal invoice.

Billing Team email address:
Malaysia: billing@sitegiant.my
Singapore: billing@sitegiant.sg
Thailand: billing@sitegiant.co.th
Taiwan: billing@sitegiant.tw
Philippines: billing@sitegiant.ph

Invoice and tax invoice

• To view and pay your invoice, log in to the client area.
• For Malaysia e-invoice requests for a renewal plan, email support@sitegiant.my for the Billing team to assist.

Changing or downgrading your plan

If you are looking to switch to a different or cheaper plan, this requires assistance from the sales team. Reach out to livechat with your name and phone number, and a sales consultant will reach out to you.

Need help checking your renewal status?

If you made payment but the renewal is not reflected yet, share your registered email address, payment receipt or payment advice, and the related invoice copy for verification.

If your store or account is still suspended after payment, provide these details so the Support team can cross-check and update the payment status after verification.

Updated on: 04/08/2026