How to reauthorize Shopee sales channel token

Overview


If your Shopee store shows errors such as unable to retrieve, orders not syncing, or Please reauthorize this sales channel to proceed for arrange shipment, the Shopee token may have expired.


How to reauthorize Shopee token


  1. Go to Settings.
  2. Click Sales Channel.
  3. Open Authorized Channel.
  4. Look for your Shopee store.
  5. Click the more (...) button.
  6. Click Reauthorize / Update Token.
  7. Log in to the correct Shopee account and complete the authorization.


After reauthorization, check that:


  • the Authorized Time is updated to today
  • the Token Expired Date is around 1 year later


Then return to your listing or order page and try the action again.


Important notes


  • If you do not receive the Shopee verification code or confirmation email, please check your Shopee email/phone number first.
  • If the code is still not received, please contact Shopee Support, as the verification code is sent by Shopee.
  • For Shopee, you may see both API Token Expiry Date and Token Expiry Date. The API Token Expiry Date is auto renewed by the system and can be ignored. Focus on the Token Expiry Date when checking whether reauthorization is needed.
  • If you are unable to get the OTP during login, you can try disabling Allow SMS as additional account verification method in Shopee Seller Centre > Settings > Shop Settings > Basic Settings or Account & Security > Account Verification, then try reauthorizing again. After the reauthorization is completed, you can enable the Shopee SMS verification again.
  • During reauthorization, make sure to log in to the correct Shopee account and select the correct country.


When should you reauthorize?


You may need to reauthorize your Shopee token if:


  • Shopee status shows unable to retrieve
  • orders are not syncing into SiteGiant
  • arrange shipment fails and asks you to reauthorize the sales channel
  • product or inventory updates are not syncing properly



Once the token is successfully updated, Shopee connection should be refreshed with the latest connectivity. If needed, return to the related listing, product, or order page and retry the sync or update action.

Updated on: 11/05/2026

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