How to post new products to multiple sales channels in SiteGiant

Introduction

You can create a new product in one marketplace channel first, then copy the listing to other channels from SiteGiant.

Before copying to another channel, make sure the product is created successfully in the first channel, link the inventory, and the category mapping is already set.

Post a new product

Option 1: Add by channel

You may add the new product directly in the channel listing you want, for example:

Shopee
Lazada

Option 2: Create once and copy to other channels

Create the product in one channel first.
Make sure the product is published successfully in that channel.
Make sure the inventory is linked.
If there is an error, fix the channel error first before copying.
Make sure category mapping is applied before copy listing.
Use Copy Listing to copy the product to another channel.

Guide:

Common reasons the product cannot be posted

Product name is too short

For Shopee listing, the product name must be more than 20 characters. If the product name is too short, the product cannot be auto created to other channels.

Required variants are incomplete

Some products require two levels of variants, such as:

Units
Color family

If only one required variant is selected, it will trigger an error. For this case, use both required variants.

Product dimension exceeds the allowed size

If the product dimension is more than the suggested limit, the listing may fail. For example, reduce the dimension to below 300 cm if required by the channel.

Unsupported shipping option from copied listing

If the item is copied from another channel with a shipping option that is not available in the target channel, updating and publishing may fail. In this case, click Update & Publish again after adjusting the shipping option.

Image upload error

If the error is returned during image upload to Shopee, try adding the product directly from the seller center to check whether it can be saved successfully there.

TikTok product status: Reviewing

If the product status in TikTok shows Reviewing, it means the product is under TikTok QC.

You may check the status in TikTok Seller Centre first. Once the product is active:

Go to SiteGiant > Products > TikTok Listing
Select the listing
Click Sync Back Product
Click Sync Selected to get the latest status

If a product created at seller center does not appear in SiteGiant

If the product was created directly at the seller center and does not appear in SiteGiant:

Go to Settings
Go to Sales Channel
Choose the channel store
Click ...
Click Sync Back Product

Updated on: 04/05/2026

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