> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sitegiant.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Install SiteGiant MultiChat

[1. Introduction](#1-introduction)  
[2. Install SiteGiant MultiChat](#2-install-sitegiant-multichat)

## 1. Introduction

![](https://storage.crisp.chat/users/helpdesk/website/b43ebfb4c19a180/b478d6e9-06e9-4891-9626-b15a5f_1xem2e6.png)

Providing excellent customer service and a fast response rate in the marketplaces can be challenging especially with multiple marketplace stores. With SiteGiant MultiChat, you can now manage the chat from multiple marketplace stores in one single platform.

* * *

## 2. Install SiteGiant MultiChat

**Step 1**: Go to **Customer Service** from the dashboard menu > click on **MultiChat**

![](https://storage.crisp.chat/users/helpdesk/website/36cf5a9638376400/e502e183-ca27-4720-a289-7bde35_uiqkhq.png)

**Step 2**: Insert your **Store Name** > click **Submit**

![](https://storage.crisp.chat/users/helpdesk/website/58239091bf14a400/e78dd22d-777e-4817-9430-9b7d58_oac0ku.png)

**Step 3**: Click on **Download Application** to install the SiteGiant MultiChat app on your computer

![](https://storage.crisp.chat/users/helpdesk/website/a7f14d8193e87800/31e8cac6-bcc5-4034-946d-d37896_1yz5uc3.png)

**Step 4**: The application will start downloading once you click on it

![](https://storage.crisp.chat/users/helpdesk/website/9e8f8f00e3b41000/19d48e19-39ef-4a17-bbff-74261b_18cfqu7.png)

**Step 5**: Click on the downloaded application > a notification will pop up as follows, click on **More Info**

![](https://storage.crisp.chat/users/helpdesk/website/4aa363cde672e800/f8562d50-7db0-4c5d-bd32-5e2c49_1nf9wn4.png)

**Step 6**: Select **Run Anyway**

![](https://storage.crisp.chat/users/helpdesk/website/2ce6677f89c5c000/42da1d41-4c9b-4250-aae5-24ba0c_se513n.png)

**Step 7**: On SiteGiant MultiChat Setup Wizard, click **Next** to proceed

![](https://storage.crisp.chat/users/helpdesk/website/3dc761ecfe009e00/6b904236-d088-4b36-a438-c8fac8_nxs0qs.png)

**Step 8**: Select the destination folder to install the files > click **Next**

![](https://storage.crisp.chat/users/helpdesk/website/e21dbb9c9d316000/aaad325e-b82e-416c-8e00-430a81_17vpwv0.png)

**Step 9**: Click on **Install** to start installing the application

![](https://storage.crisp.chat/users/helpdesk/website/fd621ab5e10b0000/e6764170-3356-4369-918d-58e01b_swv8va.png)

**Step 10**: After the installation is completed, click on **Finish**

![](https://storage.crisp.chat/users/helpdesk/website/89c7de188fcbe800/ea502203-fe33-4b71-a4bc-dfa3da_8alk3a.png)

You have successfully installed SiteGiant MultiChat app on your computer!

## 3. Additional Notes

* You can also refer to the MultiChat documentation here: https://chat.sitegiant.co/documentation/home
* For mobile, search for **SiteGiant Multichat** in the Google Play Store.
* The MultiChat login ID is the same as your SiteGiant login ID.
* Staff can only log in after the store owner or account admin has assigned MultiChat access to that login.
* If you see **invalid email or password** when logging in, first confirm you are using the same login credentials as your SiteGiant ERP account and make sure your MultiChat access has been assigned.
* Only the main account can access certain MultiChat functions.
* After activating MultiChat, continue with channel setup before you start using it.
* You can then create staff login access for MultiChat if needed.

## 4. If You Cannot Log In to SiteGiant MultiChat

If you cannot log in to the MultiChat app, follow these troubleshooting steps:

### Step 1: Verify Your Credentials
* Make sure you are using the **same login ID and password** as your SiteGiant ERP account.
* If you recently changed your SiteGiant password, the same new password applies to MultiChat.
* Try resetting your password via **Forgot Password** on the login page, then attempt to log in again.

### Step 2: Check Staff Account Access
* If you are logging in as a **staff account**, ask the store owner or account admin to assign MultiChat access first.
* The staff member must also **verify their account** by clicking the verification link sent to their email before they can log in.

### Step 3: Clear MultiChat Cache
1. Logout and exit the SiteGiant MultiChat app.
2. Search **%appdata%** on your Windows PC.
3. Delete the **SiteGiant MultiChat** folder.
4. Remove the **SiteGiant MultiChat** folder from all available folders.
5. Reinstall the app and log in again.

### Step 4: Update to the Latest Version
If the issue persists (e.g., login page keeps reappearing, "invalid email or password" error), update to the latest version of MultiChat:

* **Windows:** [Download SiteGiant MultiChat v2.0.27](https://multichatapps.sgliteasset.com/win/SiteGiant-Multichat-2.0.27-Setup.exe)
* **Android:** [Google Play Store](https://play.google.com/store/apps/details?id=co.sitegiant.multichat&hl=en) — update to latest version v1.0.59
* **iOS:** [Apple App Store](https://apps.apple.com/my/app/sitegiant-multichat/id6446473255)

### Step 5: Enable Auto Login (for repeated verification prompts)
If MultiChat keeps asking for verification on every login:
1. Click on your **name** at the top right of MultiChat.
2. Go to **Store Setting**.
3. Enable the **Auto Login** feature.

If the issue still persists after all the above steps, please contact the SiteGiant Support Team for further assistance.

### Related Articles:

* Tap **Storage Usage** > **Clear Data**.
* Reopen the MultiChat app and log in again.
* Refer to: [Video guide for clearing app data on mobile](https://www.youtube.com/watch?v=FdhXuIwiQZ8)

> **Note:** If the login page keeps redirecting back after entering credentials, this may be a known platform issue. In that case, try reinstalling the latest version first. If the issue persists, contact SiteGiant Support for further assistance.

---

## 5. Auto Login Not Working (Marketplace Channels)

Due to marketplace privacy settings, the MultiChat session may auto-logout when the app is closed or left inactive. This affects Shopee, Lazada, and TikTok channels.

To manage this:
1. Click on your name at the top right of MultiChat.
2. Go to **Store Setting**.
3. Enable the **Auto Login** toggle for each channel.
4. If the channel still shows as logged out, click the **Refresh** button to revalidate the session.

> **Note:** For sub-accounts or channels requiring additional verification (e.g., Lazada passcode, TikTok re-login), manual re-login may be required periodically due to marketplace security restrictions.

### Related Articles:

1.  [How to Set Up Channels in SiteGiant MultiChat](https://support.sitegiant.com/knowledge-base/how-to-set-up-channels-in-sitegiant-multichat/)
2.  [How to Assign Staff to Manage MultiChat](https://support.sitegiant.com/knowledge-base/how-to-assign-staff-to-manage-multichat/)

Tagged: [multichat](https://support.sitegiant.com/article-tags/multichat/)

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