> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://sitegiant.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How To Add Paypal Payment Gateway [1. Introduction](#1-introduction) [2. Set Up PayPal Payment Gateway](#2-set-up-paypal-payment-gateway) [3. Checkout Via PayPal (From Customer Perspective)](#3-checkout-via-paypal-from-customer-perspective) [4. Check Order Payment Status](#4-check-order-payment-status) ## 1. Introduction ![](https://storage.crisp.chat/users/helpdesk/website/c83d19ed3a3c2000/18ee1a12-4a9c-4062-a18b-df1548_1k86yj8.png) PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. Paypal is available in more than 200 countries/regions and supports 25 currencies. If you are selling your product internationally, Paypal allows you to send and receive payments easily over borders and language barriers. 📌**Note**: Make sure you have signed up for an account with PayPal. If you do not have an account yet, may proceed to sign up [here](https://www.paypal.com/my/webapps/mpp/account-selection) 📌**General payment gateway setup**: * Go to **Settings** > **Payments** to set up payment methods. * For online payment gateway checkout, customers must click **Place Order** first before being redirected to the payment gateway to complete payment. * The order is created in the system once the customer clicks **Place Order**, even if the payment later fails or is not completed. * If payment is successful, the order status in **Orders** > **All Orders** will update to **Paid**. * If the order status remains **Pending** for gateway payments such as iPay88, check the payment status directly with the payment gateway provider. * If a customer cannot proceed to payment or is redirected back unexpectedly, first confirm whether the issue happens to all customers or only certain customers. * If only certain customers are affected, ask for the exact product, checkout address, and if possible a screenshot or screen recording so the issue can be replicated. * If merchants can still access the payment page from a test order, ask the payment gateway provider to verify whether there were changes to the merchant credentials or gateway settings, such as **Merchant Code**, **Merchant Key**, **Verify Key**, **Callback URL**, or transaction limits. * Some customer-side security software, such as antivirus, may block the payment request. Ask the customer to temporarily disable the antivirus and try again to confirm. * Multiple payment gateways can be enabled at the same time, so buyers can choose their preferred payment method during checkout. * SiteGiant currently integrates with major Malaysian payment gateways, including: Adaptis (iPay88/eGHL), Fiuu, SenangPay, Billplz, Atome, Stripe, PayPal, TNG, GrabPay, DuitNow, and more. * **Custom payment gateway integration** requires the SiteGiant Ultimate plan (or above) along with the Open API plugin. New integrations are subject to internal review and demand evaluation before implementation. * It is not possible to send a direct payment link to a customer for a manually created order. For manual orders, customers can be asked to make payment via bank transfer or DuitNow QR. * Each payment gateway can only be set up once. If a minimum spend is configured on a payment method for specific customer groups, customers outside those groups will not see that payment option at checkout. * * * * * * ## 2. Set Up PayPal Payment Gateway **Step 1**: Go to **Settings** > Payments ![](https://storage.crisp.chat/users/helpdesk/website/a4f2187d8419a000/074d1082-4514-4d4b-81ed-96f080_1645eu3.png) **Step 2**: Click on + **Add Payment Method** > choose **Paypal** > Add Payment Method ![](https://storage.crisp.chat/users/helpdesk/website/8806eddaf00ec000/8293a2bf-f90b-46d2-be32-cc0c26_1hkaqi5.gif) **Step 3**: Fill in the **Display Name** and the **Registered Email** of your PayPal account > you can add notes in the **Description** for customers to take note *(optional)* ![](https://storage.crisp.chat/users/helpdesk/website/44e274ecc0cf8c00/640bc8dd-1c79-48bb-a0a6-2fe555_1omyp14.png) **Step 4**: You may set extra transaction charges applied to the customer at the **Payment Settings** *(optional)* ![](https://storage.crisp.chat/users/helpdesk/website/b3432527a5b00800/27803023-b809-424f-8c86-4340f4_1qbrg8.png) **Step 5:** Once done, click on the **Add** button at the top right corner ![](https://storage.crisp.chat/users/helpdesk/website/6d131701b1d13400/48923b95-b93d-4c73-83e0-16752c_w4a5s2.png) **Step 6**: Kindly make sure the **status** of PayPal is **enabled** ![](https://storage.crisp.chat/users/helpdesk/website/f363b3d0da946800/3d025c31-c6bf-4287-8687-43d4fa_a0llb0.png) * * * ## 3. Checkout Via PayPal (From Customer Perspective) **Step 1:** The customer can choose **PayPal** as the payment method when checkout order ![](https://storage.crisp.chat/users/helpdesk/website/37e870b581d5a200/b9c03a41-902b-4dd2-bde3-7e2787_1e8sczb.png) **Step 2**: After clicking on **Place Order** button, the customers will redirect to PayPal login to make payment ![](https://storage.crisp.chat/users/helpdesk/website/f882a54ac4a1a800/1edd133f-4bd2-44aa-ab17-8a275e_8ms0ki.png) * * * ## 4. Check Order Payment Status **Step 1**: Go to Orders > All Orders on SiteGiant dashboard menu ![](https://storage.crisp.chat/users/helpdesk/website/d19a4a77512e4000/438a645f-20b2-4cb6-a8a1-43a6c3_e2h5tv.png) **Step 2**: The order will return as Paid status if the customer successfully made payment via PayPal payment gateway ![](https://storage.crisp.chat/users/helpdesk/website/b0a6003fa3547800/68a295f1-e575-49d7-8624-e5d8a4_1klr0gk.png) ### Related Articles: 1. [How To Set Up Cash On Delivery Payment Method](https://support.sitegiant.com/knowledge-base/how-to-set-up-cash-on-delivery-payment-method/) 2. [How To Set Up Bank Transfer Payment Method](https://support.sitegiant.com/knowledge-base/how-to-set-up-bank-transfer-payment-method/) 3. [How To Add KiplePay Payment Gateway](https://support.sitegiant.com/knowledge-base/how-to-add-kiplepay-payment-gateway/) 4. [How To Add Atome Payment Gateway](https://support.sitegiant.com/knowledge-base/how-to-add-atome-payment-gateway/) 5. [How To Add Stripe Payment Gateway](https://support.sitegiant.com/knowledge-base/how-to-add-stripe-payment-gateway/) Tagged: [payment](https://support.sitegiant.com/article-tags/payment/) ### Was this article helpful? [Yes](#) [No](#) **Need Support?** Can’t find the answer you’re looking for? Don’t worry we’re here to help! [Contact Support](#)