How can I update my tracking number for an order?

To update the tracking number for an order in SiteGiant:

1. Go to Order Processing.
2. Click To Process tab.
3. Tick the order(s) you want to update.
4. Click Update Tracking No. button at the top right corner.
5. Refresh the page — the order should move to the To Print tab if a tracking number is successfully pulled or you should be able to print the AWB now.

This is useful when an order is stuck in Processing or Updating, when the tracking number was not automatically retrieved after arrangement, or when the AWB cannot be printed due to missing tracking data.

For Seller Delivery (manual courier): If you are using a self-arranged courier such as a marketplace's "Seller Delivery" option, you need to manually enter the tracking number before processing the order. This is done in the order arrangement step before printing the shipping label.

Updated on: 07/09/2026