How can I troubleshoot printer settings that are causing issues?

If printing output becomes incorrect, blank, split into two pages, or the color/quality looks different than usual, first check your printer settings.

Try these basic checks:

• Confirm the paper size in the printer settings is correct.
• In the print window, go to More Settings > Scale > Custom and reduce the size, such as 90% or smaller, so the document fits on one page.
• Recalibrate the printer and try printing again.
• If the print result is still abnormal, test printing from PDF or the seller center as well. If the same issue happens there, it is likely related to the printer settings rather than the system.
• For unclear or lighter thermal label output, adjust the printer settings for better print output quality.

Updated on: 04/05/2026