How can I move an order to the 'To Print' status?

Orders are automatically moved to the To Print tab after shipment is successfully arranged. If an order is not appearing there, here are some common situations and actions:

Order stuck in "Processing" tab:

• Click the Refresh button next to Processing, or click the Search button to trigger the order to move accordingly.
• This usually happens when the order is missing required info from the API.

Order stuck in "Updating" status (e.g., after clicking "To Arrange"):

• Tick the order and click Update Tracking Number at the top right, then refresh the page — the order should move to To Print.
• If many orders are stuck, this may be a platform-wide issue. Contact SiteGiant Support for further checking.

Order manually moved back to "To Print":

• If you accidentally moved an order back to To Print after it was already printed, you will need to manually move it back to the Printed tab.

Moving an order manually to "To Print":

• If an order needs to be manually moved (e.g., from Abnormal Fulfilment), tick the order and use the manual move option to set it to To Print.
• For cancelled orders, note that they cannot be moved to To Print — confirm the order status before proceeding.

Identifying already printed orders:

• Printed orders display a green tick in the order processing page. You can also export the list to see which orders have been printed.

Updated on: 25/06/2026