How can I integrate my Shopee Direct Shop with SiteGiant?

To integrate a Shopee Direct Shop with SiteGiant, you must log in with the Shopee main account format: username:main. Logging in with the normal Shopee username only connects the normal Shopee Malaysia store and cannot be used to integrate Shopee Direct Shop such as Singapore, Thailand, or Philippines Direct Shop.

If your Shopee Direct account includes multiple countries, all linked countries must be supported by your current ERP package. For example, ERP Value Plus supports local marketplace sync and Shopee SG only. If the same Shopee Direct account also includes Shopee Thailand, Shopee Philippines, or other international marketplaces, you cannot connect only the Singapore shop from that account — all countries linked to the Direct account must be connected together. In this case, ERP Premium or above is required so the full linked Shopee Direct account can sync properly.

Shopee MYPH program: If you have joined the Shopee MYPH (Malaysia–Philippines) cross-border program, ERP Premium or above is also required. This allows you to integrate the main Shopee MY shop and link the PH channel for inventory control. Without ERP Premium, the PH channel cannot be integrated and stock movements will not be tracked for MYPH orders.

If the integration does not proceed, first confirm that the username:main account can log in successfully in Shopee. Then reauthorize the channel in SiteGiant. If needed, disable Allow SMS as additional account verification method in Shopee Seller account > Settings > Shop Settings > Basic Settings before trying again. Once the username:main login works, reauthorize again and the system should prompt you to select the Direct Shop.

Updated on: 22/06/2026