How can I disconnect a sales channel in SiteGiant?

To disconnect a sales channel in SiteGiant, go to Settings > Sales Channels, open the channel, and click Disconnect. This will disconnect the channel from SiteGiant without deleting it.

Important notes:

• Disconnecting a channel will stop order, inventory, and product syncing between SiteGiant and the marketplace until the channel is reauthorized or reconnected.
• If you want to fully remove the channel, Delete action is needed. Note that deleting a channel permanently removes all related orders, products, and data — this cannot be undone.
• Kindly be informed that the delete button has been disabled for merchants. You will need to contact SiteGiant Support and provide: (1) your registered login email, and (2) the reason for deleting the channel. Support will process the deletion on your behalf.
• After reauthorizing or reconnecting a channel, only new orders will sync going forward. Previously processed orders will not be synced retroactively.

Updated on: 29/07/2026