How can I check the status of my order in the seller center?

Check the order status directly in your Seller Centre order details. For Shopee orders, if the status in Seller Centre shows Cancelled, the order will be under the Cancel tab, not the Pending tab. If the status shows To Ship, but the order is not appearing in SiteGiant Pending, verify the order status in Seller Centre first.

If the order exists in Seller Centre but is missing in SiteGiant, provide the order ID, channel, and a screenshot of the current Seller Centre status from the order details.

Order stuck in Processing

If an order is stuck in Processing and not moving to To Print:

Tick the order and click Update Tracking Number at the top right.
Refresh the page and check again.

If the tracking number has not been assigned yet in the Seller Centre (e.g. Shopee), SiteGiant will also not be able to update it. In this case, check directly with Shopee/Lazada/TikTok support to resolve the tracking number assignment first.

Order under Abnormal Fulfillment

If an order appears under the Abnormal Fulfillment tab even though the tracking number is available:

Tick the order.
Manually move it to the To Print tab.
Try printing again.

If the order was partially cancelled, you may need to arrange shipment again for the remaining items.

Tracking number not updated in Seller Centre

If the tracking number is assigned in SiteGiant but not yet reflected in the marketplace Seller Centre, the update typically happens automatically. However, if there is a delay:

Refresh the SiteGiant page and check the order tab (e.g. To Print).
If the tracking number still does not appear in Seller Centre, contact the marketplace support (e.g. Shopee Support) for further investigation, as the data is synced via the marketplace API.