Getting started with Malaysia e-Invoice on SiteGiant

Overview

To use e-invoice submission for tax purposes on SiteGiant, you need to use the Malaysia e-Invoice app.

Before you start

• The e-invoice feature for tax submission is a separate feature.
• If you want to use this function, you need to purchase the Malaysia e-Invoice app.
• Orders from the landing page sales channel are grouped under Webstore.

How buyer e-invoice requests work

Buyers can request an e-invoice from the webstore flow.

If a buyer chooses to fill in details later during checkout:

• the system will not require them to fill in the e-invoice details immediately
• the order can still be placed without the ID number being entered
• the e-invoice details are not finalized yet while the status is Pending Review

In this case, do not submit the e-invoice yet. Only proceed after the status changes to Info Validated.

How to check e-invoice requests

At the moment, there is no specific notification feature to alert the seller when a buyer requests an e-invoice.

You can check the request from the customer request tag in the e-invoice app. From there, you can also check whether the customer marked the e-invoice as Draft or Final Draft.

For guest checkout orders, the buyer will need to contact you directly.

Related guides

• Buyer guide: How to request e-invoice on SiteGiant webstore
• Setup guide: Getting Started with Malaysia e-Invoice

Password for the protected e-invoice guides:

SiteGiant@e-Invoice

Updated on: 11/05/2026